Terms and Conditions

1. Scope of These Terms

These Terms and Conditions of Sale and Website Use (“Terms”) apply to:

1. your access to and use of any Dr. Vitalex website, localized storefront, checkout page or related online service that links to these Terms, collectively referred to as the “Website”; and

2. any order you place for products offered through the Website.

Please read these Terms carefully before using the Website or placing an order.

By placing an order, you confirm that you have read and accepted these Terms and that you have the legal capacity to enter into a binding agreement.

Nothing in these Terms excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded, restricted or replaced under applicable law.

2. Legal Seller and Business Information

The Website and the Dr. Vitalex brand are operated by:

Skybound Solutions LLC
Operator of the Dr. Vitalex brand
Wyoming limited liability company
Wyoming Filing ID: 2023-001224397

Skybound Solutions LLC is the contracting seller for orders placed through the Website and the legal entity responsible for receiving customer payments.

Principal place of business and management

Skybound Solutions LLC
199/669(A4014)
Soi Rama 9 soi 5
Huay Kwang, Huay Kwang
Bangkok 10310
Thailand

The company’s day-to-day management, commercial decision-making and e-commerce operations are conducted from this physical location.

Registered office

Skybound Solutions LLC
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States

The Wyoming address is the company’s statutory registered office. It is separate from the company’s principal place of business and management and is not represented as the company’s physical operating office.

Contact information

Email: support@drvitalex.com
Telephone: +1-302-889-2835

In these Terms, “Dr. Vitalex,” “Skybound Solutions,” “Company,” “we,” “us” and “our” refer to Skybound Solutions LLC.

3. Consumers and Mandatory Consumer Rights

A “consumer” is an individual purchasing products primarily for personal, family or household use rather than for commercial or professional purposes.

These Terms apply alongside all mandatory consumer-protection laws applicable to the customer.

If a provision of these Terms conflicts with a mandatory consumer-protection rule applicable to you, the mandatory rule will prevail to the extent of that conflict. The remaining provisions of these Terms will continue to apply.

Consumers residing in Germany, Sweden, Norway, or another European Union or European Economic Area country retain all mandatory rights available to them under the laws applicable in their country of habitual residence.

4. Eligibility to Use the Website and Place Orders

You may place an order only if:

1. you have the legal capacity to enter into a binding contract;

2. the delivery address is located in a country or territory to which we offer delivery;

3. the information you provide is complete, accurate and current;

4. you are authorized to use the selected payment method; and

5. the order is for lawful personal or household use.

If you have not reached the age of legal majority in your country, you may place an order only with the authorization and supervision of a parent or legal guardian.

Products may not be purchased for unauthorized commercial resale, fraudulent activity or any unlawful purpose.

5. Products Offered

Dr. Vitalex offers physical consumer wellness and comfort products, including at-home back, neck, foot and ergonomic wellness devices and related accessories.

Product descriptions, photographs, dimensions, specifications, functions and other information are provided to help customers understand the products before ordering.

We make reasonable efforts to display products accurately. Minor non-material variations may occur in areas such as:

• color;

• packaging;

• dimensions;

• product appearance;

• included accessories; or

• manufacturing details.

Any product delivered must conform to the material description and information presented at the time of purchase.

6. General Wellness Information

Dr. Vitalex products are consumer wellness and comfort products.

Unless expressly stated otherwise and lawfully authorized, our products and Website content are not intended to:

• diagnose a disease or medical condition;

• replace professional medical advice;

• replace prescribed medical treatment;

• prescribe medication; or

• guarantee a specific medical outcome.

You must read and follow the instructions, safety information, warnings and contraindications supplied with the product.

You should obtain appropriate professional medical advice before use where you have a medical condition, recent injury, implanted medical device, pregnancy or another concern that could affect safe product use.

Nothing in this section limits our obligation to provide products that are safe, conforming and accurately described.

7. Product Availability

All products are subject to availability.

Placing a product in your shopping cart does not reserve it. A product may become unavailable before the order is completed.

If a product becomes unavailable after you have placed an order, we will:

1. inform you without undue delay;

2. not substitute a materially different product without your agreement; and

3. refund any amount paid for the unavailable product.

8. Ordering Process

Before submitting an order, you will have an opportunity to review and correct the information entered, including:

• products and quantities;

• delivery address;

• billing details;

• selected shipping method;

• applicable discounts; and

• total amount payable.

The final checkout button will indicate that submitting the order creates an obligation to pay.

After you submit an order, we will send an electronic acknowledgment or order confirmation to the email address provided.

The acknowledgment confirms that we received your order. It does not necessarily confirm that the order has been accepted or dispatched.

Unless we expressly confirm otherwise, a binding contract of sale is formed when we:

1. expressly accept the order; or

2. send confirmation that the order has been dispatched,

whichever occurs first.

9. Contracting Seller

Unless another legal entity is clearly identified to the customer before payment, all orders placed through the Website are sold by:

Skybound Solutions LLC, operator of the Dr. Vitalex brand.

The use of a localized website, local language, local currency, local domain or local payment method does not by itself change the identity of the contracting seller.

10. Right to Refuse or Cancel an Order

We may refuse or cancel an order before dispatch where there is a legitimate reason, including where:

• a product is unavailable;

• an obvious pricing or description error has occurred;

• payment authorization is unsuccessful;

• required customer information is missing or incorrect;

• the order appears fraudulent or unauthorized;

• the order breaches applicable law, sanctions or payment-network requirements;

• delivery to the specified address is not reasonably possible; or

• the quantity ordered indicates unauthorized commercial resale.

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled products.

Nothing in this section limits any mandatory consumer rights.

11. Prices, Currencies and Taxes

The total amount displayed during checkout is the amount payable for the order.

Before the order is submitted, the checkout will display, where applicable:

• product prices;

• discounts;

• taxes;

• shipping or delivery charges;

• any other mandatory charges; and

• the total amount payable.

Prices may be displayed in EUR, SEK, NOK or another currency supported by the relevant storefront.

If your bank account or payment method uses another currency, your bank, card issuer or payment provider may apply its own exchange rate or foreign-transaction fee. We do not control fees independently charged by those providers.

Unless an offer and checkout expressly identify a recurring subscription, purchases are one-time purchases.

12. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing error occurs, we may contact you before dispatch and offer you the choice to:

1. confirm the order at the correct price; or

2. cancel the affected product and receive a refund.

We will not rely on a minor or non-obvious error to deprive a consumer of an accepted purchase where doing so would be prohibited by applicable law.

13. Promotions, Discounts and Bundles

Promotions, bundles, discount codes and special offers may be subject to additional conditions disclosed with the relevant offer.

Unless otherwise stated:

• only one discount code may be used per order;

• discounts have no cash value;

• discounts cannot be applied retrospectively;

• promotions remain subject to availability; and

• promotional products forming one combined offer should normally be returned together when the entire purchase is withdrawn.

If only part of a discounted bundle is returned, the refund may be adjusted to reflect the applicable price of the products retained, where permitted by law and clearly disclosed.

Nothing in this section limits statutory rights concerning defective, damaged, misdescribed or non-conforming products.

14. Payment

Payment must be made using one of the payment methods offered during checkout.

Available payment methods may vary depending on the customer’s country, currency, device and transaction.

By submitting payment details, you confirm that:

• the information is complete and accurate;

• you are authorized to use the payment method; and

• the payment may be submitted for authorization and processing.

Payments may be processed by regulated third-party payment-service providers. Those providers may conduct authentication, fraud-prevention, sanctions-screening and other legally required checks.

Where reasonably necessary to prevent fraud or unauthorized transactions, we may request additional verification before accepting or dispatching an order.

If the required verification cannot be completed, we may cancel the order and refund any amount collected.

15. Order Confirmation and Electronic Records

We will provide an electronic order confirmation.

The confirmation will normally include:

• the order number;

• products ordered;

• quantities;

• price and currency;

• delivery information;

• customer contact details;

• shipping charges; and

• applicable taxes or other charges.

You should review the order confirmation and contact us promptly if any information is incorrect.

These Terms are made available in a form that can be viewed, saved and printed.

16. Countries and Territories Served

We deliver only to countries and territories made available through the relevant Website or checkout.

Available delivery countries may change.

The Website may include storefronts directed toward customers in Germany, Sweden, Norway and other countries.

A localized storefront does not mean that Skybound Solutions LLC is incorporated or maintains a physical office in that country.

Unless another legal seller is expressly identified before payment, Skybound Solutions LLC remains the contracting seller.

17. Delivery Times

Estimated order-processing and delivery times are displayed on the applicable product page, shipping page or checkout.

Delivery dates are estimates unless expressly confirmed as guaranteed.

We will deliver products without undue delay. Where mandatory consumer law requires and no different delivery period has been agreed, delivery will normally take place no later than 30 days after the contract is concluded.

If delivery is materially delayed, we will provide information about the delay where reasonably possible.

Any mandatory right to set an additional deadline, cancel the order, obtain a refund or pursue another remedy remains unaffected.

18. Shipping and Tracking

Orders may be shipped through third-party fulfillment providers and carriers.

Where available, we will provide:

• a tracking number;

• a tracking link; or

• another shipment-status notification.

An order may be divided into multiple parcels. Each parcel may have its own tracking number and delivery date.

19. Delivery Information

You are responsible for providing a complete and accurate delivery address.

Please contact us promptly if you discover an error. We cannot guarantee that an address can be changed after an order has entered fulfillment.

If delivery fails because:

• the address was incorrect or incomplete;

• the recipient refused delivery without exercising a legal right;

• the parcel was not collected; or

• the carrier could not obtain access to the delivery location,

we will attempt to contact you where reasonably possible.

Where permitted by law, we may charge reasonable and documented costs for re-delivery or for a parcel returned because of incorrect information or failure to collect it.

Failure to collect a parcel does not by itself constitute a valid exercise of the statutory withdrawal right. You should communicate clearly if you wish to withdraw from the purchase.

20. Risk of Loss and Ownership

For consumer purchases, the risk of loss or damage remains with us until you, or a third party designated by you other than the carrier, takes physical possession of the products.

If you independently appoint a carrier that was not offered by us, risk may pass when the products are handed to that carrier, to the extent permitted by applicable law.

Ownership of the products passes to you once we have received full payment and the products have been delivered.

21. Inspection Following Delivery

You should inspect the parcel and products after delivery.

If the parcel appears damaged, you should photograph the packaging and product and contact us as soon as reasonably possible.

Failure to inspect or report an issue immediately does not remove statutory consumer rights. Timely notification may, however, assist us in investigating the issue with the carrier.

22. Statutory Right of Withdrawal

Consumers purchasing products online generally have the right to withdraw from the contract without giving a reason within 14 days, where that right applies under applicable law.

For an order containing one product, the withdrawal period normally begins on the day after you, or a third party designated by you other than the carrier, receives the product.

For multiple products delivered separately under one order, the withdrawal period normally begins on the day after receipt of the final product.

For a product delivered in several parts, the period normally begins on the day after receipt of the final part.

This statutory withdrawal right is separate from any additional voluntary return period we may offer.

23. Exercising the Right of Withdrawal

To exercise the right of withdrawal, you must send a clear statement of your decision before the withdrawal period expires.

You may contact:

Dr. Vitalex Customer Support
Email: support@drvitalex.com

You may use the model withdrawal form at the end of these Terms, but use of that form is not mandatory.

Your notice should preferably include:

• your full name;

• order number;

• delivery address;

• products being returned; and

• date the products were received.

We will acknowledge receipt of the withdrawal notice without undue delay.

24. Returning Products Following Withdrawal

After notifying us of your withdrawal, you must return the products within 14 days, unless applicable law provides otherwise.

Please contact customer support before sending the return so that we can provide the appropriate return-center address and necessary instructions.

Products must not be returned to the Bangkok principal place of business or the Wyoming registered office unless customer support expressly instructs you to use that address.

Those addresses are legal and company contact addresses and are not necessarily equipped to receive customer returns.

The requirement to request return instructions does not remove, delay or restrict your statutory right of withdrawal.

25. Return Shipping Costs

Where you exercise the statutory right of withdrawal because you changed your mind, you are responsible for the direct cost of returning the products unless:

• we expressly offered free return shipping;

• the Website stated that we would pay the return cost;

• we failed to inform you before purchase that you would be responsible for the return cost;

• the product was defective, damaged, incorrect or non-conforming; or

• mandatory law requires us to pay the cost.

We will bear reasonable return costs for products that are defective, damaged, incorrect or otherwise non-conforming.

You should use a trackable return method and retain proof of shipment until the return has been completed.

26. Condition of Returned Products

You may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

You may be responsible for a reduction in value caused by handling beyond what would reasonably be permitted when inspecting a product in a physical retail store.

Opening packaging does not automatically eliminate the right of withdrawal unless a specific statutory exception applies.

Where reasonably possible, the return should include:

• the product;

• accessories;

• manuals;

• included promotional items; and

• original packaging.

The absence of original packaging alone does not automatically eliminate statutory rights.

27. Refunds Following Withdrawal

Where you validly withdraw from the contract, we will refund:

• the price paid for the returned products; and

• the cost of the least expensive standard delivery option offered for the original order.

We are not required to refund additional costs resulting from your selection of an expedited or premium delivery method instead of the least expensive standard delivery option.

Refunds will be issued without undue delay and normally no later than 14 days after we receive your withdrawal notice.

We may withhold the refund until:

1. we receive the returned products; or

2. you provide evidence that the products have been sent back,

whichever occurs first.

Refunds will normally be made to the original payment method unless another method is expressly agreed and does not result in additional fees for you.

28. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to products covered by a lawful exception, including:

• products made to the customer’s specifications or clearly personalized;

• products that deteriorate or expire rapidly;

• sealed products that are genuinely unsuitable for return for health-protection or hygiene reasons after the seal has been broken;

• products inseparably mixed with other items after delivery; or

• other products expressly excluded under applicable mandatory law.

An exception will be applied only where its legal conditions are satisfied.

We will not classify an ordinary returnable product as a hygiene-sensitive product merely to avoid a statutory return obligation.

29. Voluntary Return Policy

We may offer a voluntary return period longer than the statutory withdrawal period.

Any voluntary return policy will be described separately on the Website or in our Shipping and Returns Policy.

A voluntary return policy:

• does not replace the statutory withdrawal right;

• does not reduce rights relating to defective or non-conforming products; and

• may contain reasonable additional conditions applicable only after the statutory withdrawal period has expired.

Where a voluntary return policy conflicts with mandatory consumer law, the mandatory law prevails.

30. Incorrect, Damaged or Missing Products

Please contact us if:

• the wrong product was delivered;

• part of the order is missing;

• the product was damaged during delivery; or

• the product does not correspond to the order.

To assist the investigation, we may reasonably request:

• photographs of the product;

• photographs of the packaging;

• the order number;

• the shipping label; or

• a description of the issue.

These requests do not remove or restrict your statutory rights.

Where the issue is our responsibility, we will provide an appropriate remedy, such as replacement, repair, completion of delivery, price reduction or refund, as required by applicable law.

31. Defective or Non-Conforming Products

Products must:

• correspond to their description;

• possess the characteristics presented before purchase;

• be fit for their ordinary purpose;

• include reasonably expected accessories and instructions;

• demonstrate the quality, performance and durability a consumer may reasonably expect; and

• comply with applicable product-safety requirements.

If a product is defective or otherwise non-conforming, you may be entitled to remedies including:

• repair;

• replacement;

• proportionate price reduction;

• cancellation of the contract and refund; or

• compensation where provided by applicable law.

The appropriate remedy depends on the circumstances, applicable law and whether the requested remedy is possible and proportionate.

Repairs and replacements required under mandatory consumer law will be provided without charge, within a reasonable period and without significant inconvenience to the consumer.

32. Rights of Consumers in Germany, Sweden and Norway

Consumers residing in Germany, Sweden or Norway retain the mandatory statutory rights available under the consumer laws applicable in their country of habitual residence.

These may include rights relating to:

• product conformity;

• defective products;

• repair or replacement;

• price reduction;

• cancellation and refund;

• complaint periods;

• delivery delays;

• withdrawal from distance contracts; and

• access to competent courts or consumer-dispute bodies.

Nothing in these Terms shortens a statutory complaint or conformity period or replaces a statutory legal guarantee with a commercial warranty.

Where local mandatory law provides stronger protection than these Terms, the stronger mandatory protection will apply.

33. Commercial Guarantees and Warranties

A product may be accompanied by a separate commercial guarantee or warranty.

Any commercial guarantee will identify:

• the person or company providing it;

• its duration;

• its geographical scope;

• what it covers;

• any lawful exclusions; and

• the procedure for making a claim.

A commercial guarantee is additional to statutory consumer rights.

It does not replace, restrict or shorten rights against the contracting seller concerning defective or non-conforming products.

34. Safe and Proper Product Use

You must use products:

• only for their intended purpose;

• in accordance with supplied instructions;

• within recommended usage limits; and

• subject to all applicable safety warnings and contraindications.

You should stop using a product if it appears damaged, unsafe or malfunctioning.

Damage caused solely by misuse, unauthorized modification, failure to follow clear safety instructions or normal wear and tear may not constitute a product defect.

Nothing in this section excludes liability for an unsafe product, inadequate instructions, a manufacturing defect or another matter for which we are legally responsible.

35. Website Availability

We aim to keep the Website reasonably available and secure.

We do not guarantee uninterrupted access. The Website may occasionally be unavailable because of:

• maintenance;

• technical issues;

• security incidents;

• third-party service interruption; or

• circumstances outside our reasonable control.

We may update, suspend or discontinue Website features where reasonably necessary.

This does not affect accepted orders or rights already acquired by customers.

36. Accuracy of Website Information

We make reasonable efforts to ensure Website information is accurate and current.

We may correct clerical, technical or typographical errors.

If a material error affects an order, we will contact the customer and provide an appropriate option, which may include:

• confirming the order using the corrected information;

• offering an appropriate alternative; or

• cancelling and refunding the affected order.

37. Permitted Website Use

You may use the Website only for lawful personal purposes.

You must not:

• use the Website fraudulently or unlawfully;

• attempt to gain unauthorized access to the Website or its systems;

• introduce viruses or malicious code;

• interfere with the Website’s operation or security;

• scrape or reproduce substantial Website content without authorization;

• impersonate another person;

• submit false payment or contact information;

• misuse customer-support or review functions; or

• infringe the rights of the Company or another person.

We may restrict access where reasonably necessary to protect customers, the Website or the Company.

38. Intellectual Property

The Website and its contents, including Dr. Vitalex branding, logos, product names, text, graphics, photographs, videos, Website design and original marketing materials, are owned by or licensed to Skybound Solutions LLC.

The content is protected by applicable intellectual-property laws.

You may access and use the Website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell or commercially exploit Website content without prior written permission, except where permitted by law.

39. Customer Reviews and Submitted Content

Where the Website permits reviews or other customer submissions, submitted content must be:

• based on a genuine experience;

• accurate to the best of the contributor’s knowledge;

• lawful;

• respectful; and

• free from confidential information belonging to another person.

You must not submit:

• fabricated reviews;

• reviews involving undisclosed compensation;

• defamatory or abusive material;

• misleading medical claims;

• another person’s private information; or

• content that infringes intellectual-property rights.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to display and use it in connection with operating and promoting the Website and products, subject to applicable privacy and consumer laws.

We may moderate or remove unlawful, irrelevant, fraudulent or policy-violating content. We will not remove a genuine negative review solely because it is unfavorable.

40. Third-Party Services and Links

The Website may use or link to third-party services, including:

• payment providers;

• fulfillment providers;

• shipping carriers;

• tracking services;

• analytics providers;

• social media platforms; and

• external websites.

We are not responsible for independent third-party content or services outside our control.

The use of a third party to process payment, fulfill an order or deliver a parcel does not remove our responsibilities as the contracting seller.

41. Privacy and Cookies

We process personal information in accordance with our Privacy Policy and, where applicable, our Cookie Policy.

These policies explain matters including:

• what personal information is collected;

• why it is collected;

• how it is used;

• when it is shared;

• how long it is retained; and

• what rights individuals may exercise.

The Privacy Policy and Cookie Policy are incorporated into these Terms to the extent relevant to Website use and purchases.

42. Events Outside Our Reasonable Control

We are not responsible for a failure or delay caused by an event genuinely outside our reasonable control, including:

• natural disasters;

• war or civil unrest;

• governmental restrictions;

• major transport disruption;

• widespread telecommunications failure;

• industrial action not limited to our own workforce;

• public-health emergencies; or

• major failures affecting essential third-party infrastructure.

This section does not:

• excuse obligations that can reasonably still be performed;

• remove statutory remedies for material non-performance;

• permit us to retain payment indefinitely without supplying the order; or

• limit mandatory rights concerning delayed delivery, cancellation or refunds.

43. Governing Law for Purchases

Your order will be processed by Skybound Solutions LLC, the operator of the Dr. Vitalex brand, in accordance with the laws of the State of Wyoming, United States.

These Terms, the contract of sale between you and Skybound Solutions LLC, and any dispute or claim arising out of or relating to your order, the products purchased or your use of the Website shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles.

If you are purchasing as a consumer, this choice of law does not deprive you of any mandatory consumer-protection rights available under the laws applicable in the country in which you habitually reside.

This includes, where applicable, mandatory consumer rights available to consumers residing in Germany, Sweden, Norway, or another European Union or European Economic Area country.

Nothing in these Terms excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded, restricted or limited.

44. Jurisdiction and Disputes

Consumers may bring proceedings in any court available to them under applicable mandatory consumer-protection and jurisdiction rules.

Nothing in these Terms requires a consumer to waive a mandatory right to:

• bring a claim before a competent court in the consumer’s country of residence;

• contact an appropriate consumer-protection authority; or

• use an available consumer dispute-resolution body.

Skybound Solutions LLC may bring proceedings against a consumer only in a court permitted by applicable mandatory law.

For disputes that do not involve a consumer, the state courts located in Sheridan County, Wyoming, and the United States District Court for the District of Wyoming will have exclusive jurisdiction unless the parties agree otherwise in writing.

45. No Mandatory United States Arbitration for European Consumers

These Terms do not require consumers residing in Germany, Sweden, Norway, the European Union or the European Economic Area to submit disputes exclusively to private arbitration in the United States.

Any agreement to arbitrate a consumer dispute after that dispute has arisen must be voluntary and legally valid under the law applicable to the consumer.

46. Our Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for:

• death or personal injury caused by negligence where such liability cannot be excluded;

• fraud or fraudulent misrepresentation;

• deliberate misconduct;

• defective products where mandatory product-liability law applies;

• breach of mandatory consumer rights; or

• any other liability that applicable law prohibits us from excluding.

For consumer purchases, we are responsible for losses that are a reasonably foreseeable consequence of our breach of these Terms or our failure to exercise reasonable care.

We are not responsible for losses that:

• were not reasonably foreseeable when the contract was formed;

• result solely from unlawful or improper product use;

• result solely from materially inaccurate information supplied by the customer; or

• constitute commercial losses arising from use of a product for business purposes where the product was sold for personal use.

Nothing in this section affects your right to an appropriate remedy for defective, damaged, misdescribed, unsafe or undelivered products.

47. Complaints

Complaints should first be submitted to:

Dr. Vitalex Customer Support
Email: support@drvitalex.com
Telephone: +1-302-889-2835

Please include, where relevant:

• your name;

• order number;

• description of the issue;

• supporting photographs or documents; and

• the remedy you are requesting.

We will review complaints fairly and respond within a reasonable period.

Consumers may also have the right to contact a competent consumer authority, dispute-resolution body or court under applicable law.

48. Changes to These Terms

We may update these Terms to reflect:

• changes in applicable law;

• changes to the Website;

• changes to our products or business operations;

• payment-network requirements; or

• reasonable improvements in clarity.

The Terms applicable to an order are normally the version presented or made available when the order was submitted.

A later change will not retroactively reduce rights already acquired under an existing order.

The current version will display the date on which it was last updated.

49. Assignment

You may not transfer your contractual rights or obligations to another person without our agreement, except where applicable law allows the transfer without consent.

We may transfer our rights or obligations only where:

• the transfer does not reduce your rights;

• the transfer does not materially disadvantage you; and

• you are informed where required by law.

50. Waiver

If either party does not immediately enforce a right under these Terms, that does not mean that the right has been waived.

A waiver applies only where it is clearly given and only to the specific circumstances for which it was provided.

51. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

Where possible, an invalid provision will be interpreted in a lawful manner that most closely reflects its legitimate purpose without reducing mandatory consumer rights.

52. Entire Agreement

These Terms, together with:

• the order confirmation;

• product information displayed at the time of purchase;

• the Privacy Policy;

• the Shipping and Returns Policy;

• any applicable commercial guarantee;

• promotion-specific terms; and

• any other terms expressly accepted during checkout,

form the agreement between you and Skybound Solutions LLC concerning the purchase.

Nothing in this section excludes liability for fraud, misleading statements or failure to provide mandatory pre-contractual information.

53. Language

These Terms may be made available in more than one language.

Where a translated or localized version is provided for a particular storefront, that version is intended to explain the transaction to customers using that storefront.

No language provision will be interpreted in a manner that deprives a consumer of mandatory rights or permits unclear or misleading contractual terms.

54. Contact and Legal Notices

Questions concerning these Terms, orders, returns, complaints or legal notices may be sent to:

Skybound Solutions LLC
Operator of the Dr. Vitalex brand

Principal place of business and management

199/669(A4014)
Soi Rama 9 soi 5
Huay Kwang, Huay Kwang
Bangkok 10310
Thailand

Registered office

30 N Gould St Ste N
Sheridan, Wyoming 82801
United States

Wyoming Filing ID: 2023-001224397
Email: support@drvitalex.com
Telephone: +1-302-889-2835

© 2026 Skybound Solutions LLC. All rights reserved.